IH Behavior Health Services
Integral Health offers a “full-stack” behavioral health integration solution for populations served by primary care, health systems, payers or other organizations. Our key services include:
- Designing a behavioral health program tailored to the specific member population’s needs (“We tailor the Behavioral Health Program that fits your members’ needs—nothing more, nothing less.”)
- Identification & Referral – Through screening or existing primary care/behavioral health workflows, patients who may benefit are identified (e.g., those with depression/anxiety) and offered the program. IH’s quoted “72% enrollment (Identification → Appointment)” indicates this step.
- Member Contact & Assessment – A Behavioral Care Manager contacts the patient (or a hand‐off happens), completes baseline assessment (likely using validated tools for depression/anxiety), and engages the member in the program.
- Care Planning & Program Delivery – The Behavioral Care Manager, supported by IH’s AI care-coordination technology (Nightingale.AI), delivers the behavioral health program (which may include brief interventions, psychotherapy, care coordination, medication support in collaboration with primary care/psychiatric consultation).
- Ongoing Monitoring & Outcome Tracking – The patient’s progress is tracked (re-assessments, symptom monitoring, adherence, etc.), with IH reporting high reduction rates in depression/anxiety for members in the program (88% per their site)
- Adaptation or Referral – If a patients is not improving or requires more specialized care, the care manager/consult team may escalate, refine the care plan, or refer out.
- Program Completion or Transition – At appropriate point the patient either transitions out of intensive monitoring into maintenance or moves to usual care, depending on outcomes.
In short, the service is not just standard behavioral health referrals, but a structured program that is embedded within or aligned with primary care/population-health efforts, using data, care management, technology, and outcome-measurement.
Steps to Enrollment
Population/Program Setup – IH works with the partner organization (health plan, provider network, etc.) to build a behavioral health program tailored to that population: we use population data modelling, define target members, define challenges and goals.
Identification & Referral – Through screening or existing primary care/behavioral health workflows, patients who may benefit are identified (e.g., those with depression/anxiety) and offered the program. IH’s quoted “72% enrollment (Identification → Appointment)” indicates this step.
Member Contact & Assessment – A Behavioral Care Manager contacts the patient (or a hand‐off happens), completes baseline assessment (likely using validated tools for depression/anxiety), and engages the member in the program.
Care Planning & Program Delivery – The Behavioral Care Manager, supported by IH’s AI care-coordination technology (Nightingale.AI), delivers the behavioral health program (which may include brief interventions, psychotherapy, care coordination, medication support in collaboration with primary care/psychiatric consultation).
Ongoing Monitoring & Outcome Tracking – The patient’s progress is tracked (re-assessments, symptom monitoring, adherence, etc.), with IH reporting high reduction rates in depression/anxiety for members in the program (88% per their site)
Adaptation or Referral – If a patients is not improving or requires more specialized care,
the care manager/consult team may escalate, refine the care plan, or refer out.
Program Completion or Transition – At appropriate point the patient either transitions out of intensive monitoring into maintenance or moves to usual care, depending on outcomes.
Who We Are
Integral Health positions itself as “America’s leading behavioral health group, delivering outcome-based programs to improve the lives of diverse member populations.” Key points about “Who We Are”:
- We view ourselves as a partner to other organizations (health plans, provider networks) rather than just a standalone behavioral health clinic.
- Our tagline: “We believe everyone deserves access to comprehensive behavioral healthcare. By meeting patients where they are—both in their healthcare journey and in their communities—we make behavioral healthcare accessible to all.”
- We emphasise that our solution is programmatic (building a behavioral health program for the population), not just individual outpatient therapy. (See: “We build a Behavioral Health Program for your population based on the comprehensive population data model. Our Behavioral Care Manager and Nightingale.AI … offer personalized Behavioral Care Programs.”)
- We highlight measurable outcomes (enrollment rate, reduction in depression/anxiety, patient reviews) to demonstrate impact.
In summary: Integral Health is a hybrid – behavioral health services + population-health
program design + technology + care management – targeted at integrating behavioral health
into broader care settings, improving access, outcomes, and value.
Brief Explanation of the Collaborative Care Model (CoCM) and How It Aligns
The Collaborative Care Model (CoCM) is a well-documented evidence-based model of integrating behavioral health into primary care settings, and it aligns very well with what Integral Health offers.
What is CoCM?
CoCM is a team-based model in which a primary care provider (PCP), a behavioral health care manager, and a psychiatric consultant work together to treat patients with behavioral health conditions (especially depression, anxiety, etc.) within the primary care setting.
● Key features of CoCM:
○ A registry or tracking system is used to monitor all patients in the program (population-based).
○ Measurement-based care: symptoms are periodically assessed using validated tools (e.g., PHQ-9, GAD-7) and progress is monitored.
○ Regular case review and consultation: the psychiatric consultant meets routinely (often weekly) with the care manager and reviews a caseload of patients, recommending changes in care plans or medications when needed.
○ The primary care provider remains the treating clinician who may prescribe medications, while the behavioral health care manager provides brief interventions, care coordination, and follow-up.
How this aligns with Integral Health’s Program
●Integral Health’s description of using a “Behavioral Care Manager” combined with technology (Nightingale.AI) and a tailored program for member populations means we incorporate the care-manager role and population-based approach: “We build … based on the comprehensive population data model.”
● The focus on measurable outcomes (enrollment rate, reduction in depression/anxiety) is
consistent with the measurement-based care and tracking element of CoCM.
● Our integrated behavioral health orientation (“Integrated Behavioral Health Partner”, meeting patients where they are) fits the philosophy behind CoCM of bringing behavioral health into primary care or broadly embedded settings.
Why CoCM Matters
●Research supports that CoCM improves outcomes for patients with depression and anxiety in primary care settings when compared to usual care.
● It also improves access, reduces stigma (since care is in familiar primary care settings), and can be financially sustainable when properly implemented.
● For a program like Integral Health’s, using a CoCM-style model means we can help partner organizations deliver behavioral health services in a more integrated, systematic way rather than in a fragmented referral model.